Better Customer Service: Simple Rules You Can Apply Today

This book discusses seven simple rules to improve customer satisfaction and workplace environments, with a foundation that can be customized to any industry. Following these rules can improve relationships with customers and co-workers, leading to increased organizational satisfaction. The primary audience is businesses that desire to improve customer service, but anyone who works with people will benefit from the conversational tone and practical examples.

Format: Paperback / softback
Length: 96 pages
Publication date: 10 June 2021
Publisher: Taylor & Francis Ltd

This comprehensive and research-based book delves into seven essential rules that can enhance customer satisfaction and workplace environments, leading to a more positive and pleasant world. Authored by a team with extensive cross-sector expertise, the book offers a foundation that enables organizations of all types and situations to improve their customer service, with the flexibility to customize according to industry standards and expectations. Despite the simplicity of the basic steps, which can be traced back to preschool and kindergarten, their profound impact on customer service and fundamental human interactions is undeniable. By implementing these simple guidelines, employees can not only strengthen customer relationships but also foster better connections with their colleagues, resulting in increased organizational satisfaction. Moreover, readers who embrace the principles outlined in this book may experience personal growth in their relationships as well.

The primary target audience of this work encompasses any business seeking to enhance its customer service capabilities. However, this book is also valuable for anyone who interacts with people on a daily basis, as it employs a conversational tone and provides specific illustrative examples that are easy to understand and apply. Whether you are a CEO, manager, frontline employee, or simply someone who values positive relationships, this book offers valuable insights and practical strategies for improving customer service and creating a more harmonious workplace.

Weight: 156g
Dimension: 150 x 228 x 10 (mm)
ISBN-13: 9780367757335